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Course Information

Course Title: A Roadmap to Success: Hiring, Retaining and Including People with Disabilities

Course Description: The Federal Government is committed to having a world-class workforce that is reflective of the Nation and composed of talented individuals. To achieve this, we must tap into the knowledge, skills, and abilities of all Americans, including those with disabilities.

This course provides Federal employees with some basic resources and strategies to successfully hire, retain, and advance employees with disabilities.

The purpose of this course is to help you to:
  • Recruit, accommodate, hire, retain, and include individuals with disabilities.
  • Identify Federal laws, regulations, policies, and initiatives that promote an inclusive workplace for people with disabilities.
  • Locate internal and external resources to recruit, develop, and retain employees with disabilities.
This course will benefit all Federal employees. In accordance with E.O. 13548 on Increasing Federal Employment of Individuals with Disabilities, this training should be considered required training for human resources personnel and hiring managers.

Location: Online

Schedule: 24 hours a day, 7 days a week.

Estimated Time to Complete Course: 1 hour

Agency/Vendor Sponsor: U.S. Office of Personnel Management

Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
  1. See the list of Troubleshooting Tips.
  2. Test for popup blocker
  3. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  4. Or you can email a support request to

Course Content Contact: Office of Diversity and Inclusion,, 202-606-0020
If you need assistance printing a course completion certificate, send an email to OR refer to Technical Help (above).

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competency: Employee Relations; Human Resource Development; Performance Management; Policy; Staffing

General Competency: Client Engagement/Change Management; Creative Thinking; Customer Service; Decision; Flexibility; Influencing/Negotiating; Information Management; Integrity/Honesty; Interpersonal Skills; Legal, Government, and Jurisprudence; Oral Communication; Organizational Awareness; Problem Solving; Reasoning; Teamwork; Workforce Planning

Leadership Competency: Creativity and Innovation; External Awareness; Flexibility; Resilience; Strategic Thinking; Vision; Conflict Management; Leveraging Diversity; Developing Others; Team Building; Customer Service; Problem Solving; Human Capital Management; Partnering; Political Savvy; Influencing/Negotiating

Roles:  Technical Specialist Technical Specialist;   Advisor Advisor;   Strategic Partner Strategic Partner;   Leader Leader

Proficiency Level: Intermediate

NOTE: In order to take this course, you must Log In. If you do not have an HR University account,
please create an account with your current federal email address.


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