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Course Information

Course Title: COACH for Success: How to Hold Performance Conversations Like A Pro

Course Description: COACH for Success: How to Hold Performance Conversations Like A Pro describes the role of the supervisor/manager as coach, discusses how coaching can lead to an increase in job performance, and provides a model and processes for providing effective coaching. The course includes sample effective coaching discussions between managers and employees.

Location: Online

Schedule: 24 hours a day, 7 days a week

Estimated Time to Complete Course: .75 hours

Agency/Vendor Sponsor: ODNI

Technical Help: If you have technical problems running this online courseware:
  1. See the list of Troubleshooting Tips.
  2. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  3. Or you can email a support request to

Course Content Contact: Ann Quigley,

Cost: Free

Method: Online

HR Technical Competency: Performance Management

General Competency: Interpersonal Skills, Oral Communication, Problem-Solving, Decision-Making, Reasoning

Leadership Competency: Conflict Management, Team Building, Developing Others, Human Capital Management, Accountability

Proficiency Level: Intermediate

NOTE: In order to take this course, you must Log In or Register first,
and you must have registered using a current federal government email address.


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