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Course Information

Course Title: Addressing and Resolving Poor Performance

Course Description: This course is designed to build the supervisor, manager, or ER practitioner’s skills in handling performance or work-habit problems. Learners will explore the importance of communicating and documenting performance concerns; and the challenges of shifting from counseling for improvement to implementing formal consequences, and how to take appropriate action to effectively address ongoing performance and work-habit problems.

Location: Online

Schedule: 24 hours a day, 7 days a week

Estimated Time to Complete Course: 3 hours

Agency/Vendor Sponsor: U.S. Office of Personnel Management

Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
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Course Content Contact: Robin Premo:
If you need assistance printing a course completion certificate, send an email to OR refer to Technical Help (above).

Cost: Free

Method: Online

HR Technical Competency: Performance Management

General Competency: Attention to Detail; Creative Thinking; Customer Service; Flexibility; Influencing/Negotiating; Integrity/Honesty. Interpersonal Skills; Oral Communication; Planning and Evaluating; Problem Solving; Stress Tolerance; Technical Competence; Writing

Leadership Competency: Conflict Management; Developing Others; Accountability; Decisiveness

Proficiency Level: Awareness, Basic

NOTE: In order to take this course, you must Log In. If you do not have an HR University account,
please create an account with your current federal email address.


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