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Course Information

Course Title: Addressing and Resolving Poor Performance

Course Description: This course is designed to build the supervisor, manager, or ER practitioner’s skills in handling performance or work-habit problems. Learners will explore the importance of communicating and documenting performance concerns; and the challenges of shifting from counseling for improvement to implementing formal consequences, and how to take appropriate action to effectively address ongoing performance and work-habit problems.

Location: Online

Schedule: 24 hours a day, 7 days a week

Estimated Time to Complete Course: 3 hours

Agency/Vendor Sponsor: U.S. Office of Personnel Management

Technical Help: If you have technical problems running this online courseware:
  1. See the list of Troubleshooting Tips.
  2. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  3. Or you can email a support request to

Course Content Contact: Robin Premo:

Cost: Free

Method: Online

HR Technical Competency: Performance Management

General Competency: Attention to Detail; Creative Thinking; Customer Service; Flexibility; Influencing/Negotiating; Integrity/Honesty. Interpersonal Skills; Oral Communication; Planning and Evaluating; Problem Solving; Stress Tolerance; Technical Competence; Writing

Leadership Competency: Conflict Management; Developing Others; Accountability; Decisiveness

Proficiency Level: Awareness, Basic

NOTE: In order to take this course, you must Log In or Register first,
and you must have registered using a current federal government email address.


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