Addressing and Resolving Poor Performance
This course is designed to build the supervisor, manager, or ER practitioner’s skills in handling performance or work-habit problems. Learners will explore the importance of communicating and documenting performance concerns; and the challenges of shifting from counseling for improvement to implementing formal consequences, and how to take appropriate action to effectively address ongoing performance and work-habit problems.
24 hours a day, 7 days a week
Estimated Time to Complete Course:
U.S. Office of Personnel Management
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Attention to Detail; Creative Thinking; Customer Service; Flexibility; Influencing/Negotiating; Integrity/Honesty. Interpersonal Skills; Oral Communication; Planning and Evaluating; Problem Solving; Stress Tolerance; Technical Competence; Writing
Conflict Management; Developing Others; Accountability; Decisiveness
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