OPM developed an online and interactive course, "Difficult Conversations for Supervisors." This course was developed to assist agencies meet the requirements in 5 CFR 412.202. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations.
NOTE: The practice scenarios are only compatible with Internet Explorer (IE) 7 and above; they will not run in Chrome or Safari.
24 hours a day; 45 minutes
Estimated Time to Complete Course:
You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
Course Content Contact:
- See the list of Troubleshooting Tips.
- Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
- Or you can email a support request to firstname.lastname@example.org.
Yadira Guerrero, Yadira.Guerrero@opm.gov
If you need assistance printing a course completion certificate, send an email to email@example.com
OR refer to Technical Help (above).
Online (hosted on HRU)
HR Technical Competency:
Oral Communication; Problem Solving
Conflict Management; Developing Others; Accountability
In order to take this course, you must Log In
. If you do not have an HR University account,
please create an account
with your current federal email address.