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Course Information

Course Title: Difficult Conversations

Course Description: OPM developed an online and interactive course, "Difficult Conversations for Supervisors." This course was developed to assist agencies meet the requirements in 5 CFR 412.202. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations.

Schedule/Duration: 24 hours a day; 45 minutes

Agency/Vendor Sponsor: OPM

Technical Help: If you have technical problems running this online courseware:
  1. See the list of Troubleshooting Tips.
  2. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  3. Or you can email a support request to

Course Content Contact: Yadira Guerrero,, 202-606-7954

Cost: Free

Method: Online

HR Technical Competency: Performance Management

General Competency: Oral Communication, Problem Solving

Leadership Competency: Developing Others, Conflict Management, Accountability

Proficiency Level: N/A

NOTE: In order to take this course, you must Log In or Register first,
and you must have registered using a current federal government email address.


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