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Course Information

Course Title: Difficult Conversations

Course Description: OPM developed an online and interactive course, "Difficult Conversations for Supervisors." This course was developed to assist agencies meet the requirements in 5 CFR 412.202. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations.

NOTE: The practice scenarios are only compatible with Internet Explorer (IE) 7 and above; they will not run in Chrome or Safari.

Location: Online

Schedule: 24 hours a day; 45 minutes

Estimated Time to Complete Course: .75 hours

Agency/Vendor Sponsor: OPM

Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
  1. See the list of Troubleshooting Tips.
  2. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  3. Or you can email a support request to

Course Content Contact: Yadira Guerrero,, 202-606-7954
If you need assistance printing a course completion certificate, send an email to OR refer to Technical Help (above).

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competency: Performance Management

General Competency: Oral Communication; Problem Solving

Leadership Competency: Conflict Management; Developing Others; Accountability

Proficiency Level: Intermediate

NOTE: In order to take this course, you must Log In. If you do not have an HR University account,
please create an account with your current federal email address.


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