OPM developed an online and interactive course, "Difficult Conversations for Supervisors." This course was developed to assist agencies meet the requirements in 5 CFR 412.202. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations.
NOTE: The practice scenarios are only compatible with Internet Explorer (IE) 7 and above; they will not run in Chrome or Safari.
24 hours a day; 45 minutes
Estimated Time to Complete Course:
If you have technical problems running this online courseware:
Course Content Contact:
- See the list of Troubleshooting Tips.
- Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
- Or you can email a support request to firstname.lastname@example.org.
Yadira Guerrero, Yadira.Guerrero@opm.gov
Online (hosted on HRU)
HR Technical Competency:
Oral Communication; Problem Solving
Conflict Management; Developing Others; Accountability
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